Guest Dashboard
When a guest checks in, StayNaija automatically sends a personalized access link to the guest's WhatsApp. The guest taps the link and accesses in-room Wi-Fi, food ordering, folio balance, live reception chat, and anonymous staff rating directly on their phone browser without installing any app.
StayNaija Grand Hotel
Guest: Chief Emeka Nwosu (RES-104)Thank you for staying with us again! We've prepared room 205 with your preferred extra pillows and complimentary fruit bowl.
How Guests Access Their Dashboard
When a guest books a room or checks in at reception, StayNaija automatically sends a personalized access link to the guest's WhatsApp. The guest taps the link to open their interactive Guest Portal directly on their phone browser without installing any native mobile app.
Detailed Overview of the 6 Guest Portal Screens & Importance
1. Overview Screen
Displays high-speed in-room Wi-Fi details with a 1-tap copy password button, check-in/out schedules, and hotel breakfast hours.
2. Folio & Pay Screen
Live itemized room bill tracking (room rate, room service, shuttle charges) with instant online bank transfer and card payment options.
3. In-Room Dining Screen
Digital room service menu with 2-tap food & beverage ordering directly from guest phones.
4. Housekeeping & Services
One-tap requests for extra towels, room cleaning, toiletries, or maintenance with custom instructions.
5. Live Reception Chat
Direct 2-way messaging channel between checked-in guests and reception desk staff.
6. Rate Staff & Anonymous Report
1–5 star stay rating and a confidential reporting tool to anonymously report rude staff or poor service directly to hotel management.